Registration for ACI Exchange 2019 will open in December 2018.
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Thank you for attending ACI Exchange 2018! 

ACI Exchange is a global payments conference that brings together customers and ACI representatives to connect, learn and share information about the payments industry and ACI's UP solutions. ACI Exchange 2018 took place May 21-24, 2018 in Denver, CO, U.S.
Check out what you missed (or relive the fun) from ACI Exchange 2018 with our event recap video. 

Check out these highlights from ACI Exchange 2018!

Customer Experience Keynote with Matt Dixon

Creating ‘wow’ moments has long been a point of focus for customer experience professionals.
Matt Dixon, author of The Effortless Experience, Conquering the New Battleground for Customer Loyalty, found that instead of playing better offense and trying to earn loyalty by delighting customers, companies should be playing better defense, and trying to mitigate disloyalty by making service interactions easier than they anticipated they would be.

How Alternative Payment Providers are Reshaping Payments

During this alternative payment panel, with representatives from Chase Pay, Google Pay, Klarna and PayPal, panelists discussed how their solutions are changing the game in today's payments marketplace. Featuring:
  • Bill DeSimone, Executive Director Partnerships, Chase Pay
  • Steven Klebe, Head of BD, Google Pay - Processor Partnership
  • Nathan Mairs, VP Sales, Klarna
  • Rob Regan, Head of Platform Partnerships, PayPal

Fighting Fraud – Trends, Issues and Opportunities

Take the fight to the fraudsters with in-depth insights from this expert panel. The panel discussed how you can protect your business, your customers and your reputation in today’s expanding threat landscape. Featuring:
  • John Martin, Manager Financial Crimes Analytics, Suncorp
  • Al Pascual, SVP, Research and Head of Fraud & Security, Javelin
  • Alaeddin Elmajed, Payment Services Director, HyperPay

Hot Topics in Banking

Leaders from some of the world’s top global banks took the stage at ACI Exchange 2018 to discuss the role that agility, data, artificial intelligence, identity management and other technologies will play in differentiating the customer experience. Featuring:
  • Dawie Olivier, Chief Information Officer, Westpac New Zealand
  • Veronica George, SVP, Product Manager, Zions Bancorp
  • Heimen Schuring, Head of Channel Support & Payment Engine, Rabobank
  • Jay Hutton, Global Product Manager, Wells Fargo

Innovation Clinic

This year's Exchange included an inaugural 60-minute Innovation Clinic with more than 60 payments experts from all over the world. Using an "unconference" format — no PowerPoints, no prepared agenda — small groups brainstormed ideas to solve everyday payment challenges. Teams ultimately pitched more than 50 future payment ideas and resolved eight scenarios, all within an hour. The winner? "Cash by Drone," from a team led by Mart Gombert of Rabobank. Check out this video to learn more.

Full recordings are available to members of the ACI User Groups

Why join?
ACI's User Group program enables you to:
  • Collaborate with other ACI customers as well as subject matter experts
  • Share ideas with each other and ACI advisors
  • Gain industry and ACI solution/product knowledge to be more successful in your business
To join
Simply follow the steps below:
  1. Go to the User Group page on
  2. Click on the "Become a Member" bar on the User Group page
  3. Complete the short enrollment form, select your communities, agree to the terms and conditions, then click "Submit"
What happens next
The User Group Program Team will receive your request and grant access to the group within 2 business days. Once access is granted, you will receive a welcome email from ACI with login Instructions. For more information on accessing a community and setting notification preferences, check out this brief guide.