Name
2018 Maintenance Initiatives: New Enhanced Customer Support Offer and Important Changes to Product Support
Date & Time
Thursday, January 25, 2018, 11:00 AM - 11:50 AM
Session Type
Breakout Session
Segment Type
Banks, Billers, Intermediaries, Merchants
Mission/Other
,
Description
Learn about the new Enhanced Customer Support offering, an upgraded level of support between Standard HELP24 and Premium Customer Support. This new support option addresses unmet needs in Standard Maintenance and helps customers receive the correct level of support to ensure success and thus maximize their ACI experience. Also, learn about the upcoming release of a new Customer Support Guide which describes important changes to how ACI designates and supports Sunset releases.
Speakers
Timothy Oneacre - ACI Worldwide
David Rubin - ACI Worldwide
Sandra Wood - ACI Worldwide