Kieran Hines is Head of Industries at Ovum, providing research to support clients across a range of sectors including financial services, retail, government, education, healthcare and utilities.

He specializes in retail banking, primarily digital channels, and regularly produces research and advises customers on the issues driving change in this sector. Kieran also examines the payments area, with a special emphasis on digital commerce and merchant payment strategy. He leads research into payments technology, strategy and infrastructure. Before joining Ovum, Kieran spent 11 years at Datamonitor Financial where he led research into consumer payments and private wealth management.