David Mitzenmacher (or, as many ACI customers know him, “Mitz”) is the global head of customer success for ACI’s on-demand Universal Payments platforms. Alongside a talented team of payments professionals, he works to ensure that our clients successfully achieve their business objectives while continually deepening ACI’s core value of customer-centricity.

Prior to ACI, David held a variety of Chief Customer Officer, Head of Customer Experience, and Head of Customer Success roles at companies like ADP, Rackspace, and several startups in the fintech and healthtech spaces. He is a founding member of the Customer Experience Professionals Association and has been recognized as one of the top influencers in the field of Customer Success.