Name
CX Strategy in Action
Description
Discover the insights gained from the 2018 Customer Experience (CX) Survey, accomplishments made in 2018 and areas of focus for improvements in 2019. We will provide training on how to talk to your customers about the survey, its importance and the improvements their feedback has driven.
Power Program
None
Mission/Other
Soft Skills
Segment Type
Banks, Billers, Intermediaries, Merchants
Sales Role
New Business Dev, AOD Customer Success, AOP Customer Success, AOP Customer Value
Speakers
Alysha Leach - ACI Worldwide
Level
Introductory