EVOLVING CUSTOMER PAYMENTS JOURNEY
Our research shows that merchants are now looking at payments as a strategic imperative – where innovation drives customer spend and loyalty while providing the opportunity to reduce costs. Join ACI senior executives and other major merchants at our Merchant Payments Breakfast Forum to understand how you can take advantage of this shift.
We are pleased to have Dhun Karai, Payments Advisory Leader at Grant Thornton and John Gessau, Product Management Lead - Merchant Payment Solutions at ACI host the discussion on the latest in:
- Immediate payments for merchants
- Cross-channel / multi-channel customer journeys
- Alternative payment methods
- The Internet of Things and how this will impact merchants
- Evolving form factors for retail payments
There will be plenty of opportunity for networking and discussion.
Payments Advisory Leader at Grant Thornton
Dhun has over 25 years’ experience in senior executive roles at the Commonwealth Bank, Credit Union Services and Woolworths Ltd.
Dhun has established herself as a leader in the merchant payments & retail space by implementing the direct-to-issue payments transformation at Woolworths Group and POS technology innovation across its 3000+ retail stores and online businesses and successfully implementing new data driven cards rewards programs. She has also provided expert advice to the 2014 Financial Services Inquiry (Payments) and in legislative & regulatory changes in Australia/NZ, the USA and globally.
Dhun has served on the Board/senior committees at the Australian Payments Clearing Association, EftposAustralia Ltd, Australian Merchants Payments Forum and New Zealand Merchants Payments Forum.
She was also nominated by the Reserve Bank of Australia as the merchant community representative on the founding of the Australian Payments Council (2014-2016).
Currently, Dhun is a member of the global Merchant Acceptances Group, is closely involved with the largest Australian fintech hub Stone & Chalk (as a founding committee member) and a non-executive director on the ASX-listed PMP Ltd where she is chair of its Finance, Risk & Audit Committee.
Product Management Lead - Merchant Payment Solutions at ACI
John has been in the payments industry for 18 years. He started with a technical focus, building and deploying payment systems across EMEA. He spent time leading a professional services team for S1 Corporation, and subsequently a solution design team. When S1 was acquired by ACI he lead the mobile banking team for a number of years, before transitioning to a focus on Merchant Payment solutions.
John is responsible for the strategy of ACI’s Merchant Payment Solution. This includes a full omni-channel offering, giving merchants the ability to offer a consistent and seamless payment experience across all their consumer touchpoints, while managing the system through a single centralized business portal. Besides the core focus on merchant solution strategy, John plays a leading role in driving innovation inside ACI – having launched a world-class mobile payments solution and integrated new and valuable capabilities for merchants into the ACI offering.