Alysha Leach is the Director of Customer Experience at ACI Worldwide. Alysha heads ACI’s Customer Experience team and is responsible for company-wide improvement initiatives, capturing voice of customer data, running customer user groups and the global customer conferences. Alysha received her Customer Experience Professional Certification from CXPA, is one of the first to complete Forrester’s FCXP (CX-l, CX-ll) certifications, and is a certified Customer Journey Map Facilitator by Temkin Group.