Thursday, June 20 at ACI Exchange 2019 is devoted to our users. Whether you are a technical expert, a business or operational user, this day is for you. If you are interested in learning more about ACI's products and solutions in action, as used by your peers or the latest regulations and industry changes coming, these sessions are for you. See the full line-up on the Agenda page.


All conference attendees are invited and ENCOURAGED to attend User Day. 

Each meeting will run from 8:30 a.m. to 2 p.m. on Thursday, June 20. All attendees will be served breakfast, a morning coffee break and lunch.   

These meetings offer interactive discussions, peer sharing, lessons learned and collaboration with your peers from around the globe. The content has been built especially around a focused industry or product offering.     

Please review the options below, which outline the detailed agendas, to find the right fit for you. During registration, you will be asked to register for only one meeting, though you may join another over the course of the day.
Do you have questions about which meetings would be right for you to join? Email for more information. 
Thursday, June 20, 2019
Universal Online Banker/Enterprise Banker (UOB/EB) User Day
  • Welcome to the UOB and EB User Group 
  • Digital banking strategy update   
  • Deep-dive forum on UOB product roadmap and EB product roadmap  
  • Peer sharing roundtables – mobile, immediate payments, fintech ecosystem... and more! 
  • Creating your digital strategy 
Real-Time Payments User Day
  • Welcome to the RTPS Community – welcome, online forum, meeting calendar, suggestions for future agenda topics 
  • Deep-dive forum on the Real-Time Payment Solution roadmap strategy 
  • “Real-Time in the Real World” – Interactive discussion on key takeaways and insights from Exchange, peer sharing of challenges and wins using real-time payments
  • Peer sharing roundtables – maturity of real-time schemes, go-live experiences and more 
Money Transfer System (MTS) User Day
  • Upcoming regulation changes - How to get ahead of the curve. Includes a panel with FedWire, SWIFT and CHIPS
  • MTS Operational Roundtable 
  • MTS Technical Roundtable 
  • MTS User Group closing meeting – voting for new board members, interactive discussion on key takeaways and insights from ACI Exchange 2019 
Retail Payments User Day
  • Welcome to the RPS Community  
  • Peer sharing roundtable  
  • 2020 BASE24-eps product roadmap and Postilion product roadmap 
Merchant Payments User Day
  • 2019/2020 Deep-dive review of UP Merchant Payments roadmap 
  • Omni-channel self-service – discuss ACI’s plan and progress on a centralized, modern, self-service UI for Merchants. Understand how this new functionality will provide you with operational flexibility, agility and efficiency via self-service on a single UI or API across the solution. It will include a demo of the work done so far on Terminal and Store self-service. 
  • UMP DevOps – interactive discussion and demo of the DevOps tools and processes used on the UP Merchant Platform  
  • Peer sharing roundtables – EMV updates: vendor certifications, EMV contactless, fuel support; impact of the ACI acquisition of RevChip; how Merchants can benefit from Faster Payments; key takeaways and insights from ACI Exchange 2019 
Fraud Payment User Day
  • Community Intelligence Networking Jam - meet the members and introduction of new members, what's next for the community, interactive discussion on future community enhancements 
  • PRM User Community Roundtable – join for an interactive discussion on the PRM roadmap and strategy, future of fraud protection innovation jam 
  • PRM Strategy - The "Best of the Best" Enhanced Profiles – share strategies to solve complex fraud problems using Enhanced Profiles in PRM. Attendance requires each attendee to submit a rule prior to ACI Exchange 2019 


Keep the conversation going all year long by becoming a member of ACI’s User Groups today! Attend a user group meeting at the conference, stop by the User Group Meet and Greet on Monday, June 17 before the welcome reception, or join us on the DC Night Bus Tour on Tuesday, June 18, sponsored by the user groups, to learn more about the benefits of joining.
ACI’s User Groups enable customers to collaborate, network and share ideas with each other and ACI advisors all year long, as well as gain industry and ACI solution/product knowledge to enable you to be more successful in your business.
Become a member today and meet some of the best and brightest in your industry:
  • Retail Banking: BASE24-eps, Dutch and Postilion User Group
  • Transaction Banking: Enterprise Banker, Money Transfer System and Universal Online Banker (UOB) User Group
  • Payments Risk Management: Proactive Risk Manager
  • Merchant Retailers
  • Immediate Payments
  • DevOps