After careful consideration of information from authorities on the evolving Coronavirus (COVID-19) situation and feedback from customers, we have made the difficult decision to cancel this event.  The health and well-being of our customers, partners, employees and everyone involved with the event is of utmost importance to us. We feel it is important to take this step now to provide clarity and ensure you have enough time to manage your travel commitments.  Thank you for your understanding.

Selecting the Correct Sessions

Agenda is subject to change.

Review the User Group Topics section below to decide which User Group sessions are most relevant to you. New to the ACI User Group Program? Click here to learn more or apply to join the online community forums. 

User Group Specific Topics

Attendees are encouraged to consult the individual User Group agendas and attend different sessions to listen to the topics most relevant to them. 

Check out this track if you are a banking professional who works with ACI products Universal Online Banker (UOB) and Enterprise Banker (EB).

Topics covered include: 

  • Industry Trends and Strategy
  • ACI Strategy
  • UOB Roadmap
  • Industry and Bank Payment Perspectives
  • API Developer Portal Demo
  • Technology PAC Updates
  • ACI and Customer Experience
  • Implementation and Upgrades

A track for merchants looking for information on ACI's Merchant Payments and eCommerce Solutions, including Retail Commerce Server, Postilion and PAY.ON Payments Gateway.

Topics covered include: 

  • ACI’s strategic product direction
  • Roadmaps
    • In-Store and Omni-Channel
    • Secure eCommerce, including PAY.ON and ReD Shield
  • Case Studies:
    • Complex omni-channel deployment
    • High volume Secure eCommerce deployment
    • Using Alternative Payment Methods to drive eCommerce growth
  • EMV Contactless support: How and why a Merchant should consider supporting contactless
  • Strategy for the Fuel Industry
  • UMP DevOps: Interactive discussion and demo of the DevOps tools and processes used on the UP Merchant Payments Platform
  • Roundtable and open forum

These sessions are specifically users with Money Transfer System (MTS).

Topics covered include: 

  • Board Welcome & Introductions
  • ACI Product Update
  • Network Updates
  • Preparing for ISO
  • Operations Roundtable
  • Technical Roundtable

These sessions are for fraud professionals who are looking for information on ACI's Fraud Solutions, including ACI Proactive Risk Manager (PRM) and ReD, as well as Titanium development initiatives.

Topics covered include: 

  • Fraud & Financial Crime Strategies for 2020 and Beyond
  • Democratizing Machine Learning & Shared Intelligence
  • PRM 9.0 – Path to Success
  • Innovation Lab – PRM Roadmap 2021 & User Community Updates
  • MoneyGuard – A Natural PRM Fit for Enhanced Operational Efficiency
  • Enhanced Profiles Sharing Session – Bring your profiles and learn from your peers!
  • PRM for Enterprise Fraud – Internal Fraud & The Journey to the 360 Degree View
  • PRM Portability & the Cloud

Attend if you are interested in UP Real-Time Payments and UP Immediate Payments.

Topics covered will include:

  • Use cases showcasing business benefits of Immediate Payments
  • Product Roadmap Functional and Technical Updates
  • ISO High Value Payment & GPI Removing Friction within Real-Time Payments

This track is for financial institutions and intermediaries who have an interest in UP Retail Payments Solution, including BASE24, BASE24-eps, Postilion and Card and Merchant Management.

Topics covered include:

  • ACI Retail Payment Strategy
  • Industry Overview
  • Retail Payments Solution Strategy
  • High-level Architectural Presentation and Product Demo
  • Product Roadmaps
  • Solution workshops


Dan Archer
Director, Software Product Management
Karin Brown
ACI Worldwide
Retail Payments Solution Leader
John Bubba
ACI Worldwide
Manager, Service
Raymond Cho
Head of North American Banking Business Development
Dan Coates
ACI Worldwide
Sr. Solution Consultant
Bryan Croteau
ACI Worldwide
Director of Merchant Solutions
Kathleen Dwyer
ACI Worldwide
Product Management
Ruth Fornell
Douglas Grote
ACI Worldwide, Inc
Director, Product Management
Bridget Hall
ACI Worldwide
Leader of Real-Time Payments
Jennifer Holme
Head of Business Innovation and Payment Strategy
Patricia Howe
ACI Worldwide
VP Digital Channels - Services