Agenda is subject to change.

User Groups

Read the descriptions below to decide which User Group sessions are most relevant to you. Attendees are encouraged to consult the individual User Group agendas and bounce between rooms to listen to topics most relevant to them. New to the ACI User Group Program? Click here to learn more or apply to join the online community forums. 

A track for merchants looking for information on ACI's Merchant Payments and eCommerce Solutions, including Retail Commerce Server, Postilion and PAY.ON Payments Gateway.

Topics covered include: 

  • ACI’s strategic product direction
  • Roadmaps
    • In-Store and Omni-Channel
    • Secure eCommerce, including PAY.ON and ReD Shield
  • Case Studies:
    • Complex omni-channel deployment
    • High volume Secure eCommerce deployment
    • Using Alternative Payment Methods to drive eCommerce growth
  • EMV Contactless support: How and why a Merchant should consider supporting contactless
  • Strategy for the Fuel Industry
  • UMP DevOps: Interactive discussion and demo of the DevOps tools and processes used on the UP Merchant Payments Platform
  • Roundtable and open forum

Attend if you are interested in UP Real-Time Payments and UP Immediate Payments.

Topics covered will include:

  • Use cases showcasing business benefits of Immediate Payments
  • Product Roadmap Functional and Technical Updates
  • ISO High Value Payment & GPI Removing Friction within Real-Time Payments

This track is for financial institutions and intermediaries who have an interest in UP Retail Payments Solution, including BASE24, BASE24-eps, Postilion and Card and Merchant Management.

Topics covered include:

  • ACI Retail Payment Strategy
  • Industry Overview
  • Retail Payments Solution Strategy
  • High-level Architectural Presentation and Product Demo
  • Product Roadmaps
  • Solution workshops

These sessions are specifically users with Money Transfer System (MTS).

Topics covered include: 

  • Board Welcome & Introductions
  • ACI Product Update
  • Network Updates
  • Preparing for ISO
  • Operations Roundtable
  • Technical Roundtable

These sessions are for fraud professionals who are looking for information on ACI's Fraud Solutions, including ACI Proactive Risk Manager (PRM) and ReD, as well as Titanium development initiatives.

Topics covered include: 

  • Coming soon!

Check out this track if you are a banking professional who works with ACI products Universal Online Banker (UOB) and Enterprise Banker (EB).

Topics covered include: 

  • Coming soon!
Tuesday, March 17, 2020
7:00 AM - 9:00 AM
9:00 AM - 9:50 AM
9:50 AM - 10:00 AM
10:00 AM - 12:00 PM
12:00 PM - 1:20 PM
1:20 PM - 1:30 PM
1:30 PM - 3:00 PM
3:00 PM - 3:30 PM
3:30 PM - 5:00 PM
5:00 PM - 7:00 PM
7:00 PM - 9:00 PM
Wednesday, March 18, 2020
7:00 AM - 8:20 AM
8:20 AM - 8:30 AM
8:30 AM - 10:00 AM
10:00 AM - 10:30 AM
10:30 AM - 12:00 PM
12:00 PM - 1:20 PM
1:20 PM - 1:30 PM
1:30 PM - 4:00 PM